According to Seller Bench, "...Amazon owe[s] 99% of sellers money"!
Fortunately, you can sign up below & get an account manager for FREE to file claims on your behalf to try & recover what Amazon owes you:
This is typically due to errors related to one or more of the following things:
- Amazon lost inventory at the warehouse, and it has been 30 days
- Amazon damaged inventory at the warehouse, and it has been 30 days
- Amazon claims to have reimbursed a return but it has not been reimbursed
- Amazon improperly received or miscounted items from inbound shipments in past 9 months
- Amazon claims to have placed an item back into your inventory but it has not been replaced
- Amazon issued a refund, but customer never returned item and it has been 45 days
- Amazon accepted a return after 45 days but you weren't reimbursed for the 20% restocking fee
- Amazon reimbursed you for less quantity than you were supposed to get reimbursed for
- Amazon's reimbursement is too small compared to value of item
- Amazon issued a chargeback but didn't reimburse you
- Amazon issued a partial refund but you were not reimbursed
- Amazon approved refund past the normal approval window per their policy
- Amazon destroyed item without your request or permission
- Amazon refunded the customer more than they paid for originally
- Amazon or carrier damaged a customer return
- Amazon or carrier damaged inbound shipments in transit, and it has been at least 30 days
- Total reconciliation of all inventory transactions
They currently only support the US marketplace, and you must have a pro seller account in order to use them, as they need authorization within Amazon MWS API in order to read the data from your account and figure out how much money you're owed.
(It sounds a lot scarier than it actually is - in total it will probably take you 10 minutes to authenticate them).
They offer a free demo of their software here.
* click to expand
When you sign up for their reimbursement recovery service, your case manager reviews your account on a weekly basis & files a small batch of claims with Amazon for you.
They handle all follow ups related to the claims submitted on your behalf, and occasionally reach out to you if there are any particular cases that may need documentation from you.
They charge 25% of any successfully recovered reimbursements, meaning they only make money when we do.
It's against Amazon's terms of service to automate claim submissions, so you should sign up for Seller Bench if you don't think you'll have time to do this every so often.
My Experience Using Seller Bench
I found out about Seller Bench through a sponsored ad on Reddit.com
My interest was peaked because I knew Amazon likely owed me money, and I hadn't yet found time to do it myself.
Signing up only took about 5 minutes, and allowing them access to my Amazon seller account took about 10 minutes after that.
You will need to add your case manager as a user on your Seller Central account & grant them specific permissions.
Once it's done, you'll get an email notification letting you know that your part is done & you can "sit back and relax" - music to my ears :)
From there, it took a few days for them to pull all of the information from my account necessary to paint an accurate picture of what type of $$ Amazon might owe me (there was over 2 years of sales history to comb through).
When a case is resolved as successful, you'll get an email showing you how much money was recovered & the value of your reimbursements:
First, Amazon is getting away with murder, knowingly withholding their sellers' money
Second, once my account was setup correctly, I didn't have to do anything for that $535.03 to be recovered on my behalf.
In total they were able to recover $675.67 in reimbursements on my behalf, and kept 25% of that as their fee.
You keep a credit card on file with them that will be charged for what they're owed, and Amazon will pay you out the money from your cases with your standard bi-weekly payouts.
I would highly recommend checking out Seller Bench if you haven't submitted any cases to Amazon - you've literally got nothing to lose as there's no up front costs!
